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Customer Policy

Privacy & Security

 

We take security very seriously here at Seaport Digital.  As such, we never hold credit card information on file, as well we never sell, share, or distribute customer personal information with third parties.   You can find our complete Privacy Policy on our website http://www.seaportdigital.com/privacy-policy

Webstore credit card payments are processed through Authorize.net. Customers may also select to pay with their PayPal account through PayPal Payments Standard. Both methods of payment are PCI-compliant and utilize encrypted transfer, ensuring complete secure transactions. No financial information is processed or kept on Seaport Digital's servers.

Authorize.net Security and Compliance statement here: http://www.authorize.net/solutions/merchantsolutions/merchantservices/security

PayPal Security Statement here: https://www.paypal.com/webapps/mpp/paypal-safety-and-security


Warranty

 

Seaport Digital offers a Limited One Year Warranty to all products. Seaport Digital's Limited One Year Warranty guarantees to the first end user, under normal use, that the product will be free from defects in workmanship and in materials for a period of one (1) year from the purchase date as is noted on the original receipt and/or invoice.   Limited One Year Warranty is void if any signs of tampering and/or unauthorized service is performed on product.  Accidental and user damage is not covered under the Limited One Year Warranty.

 

This Seaport Digital Limited One Year Warranty is extended to direct purchases from the Seaport Digital Web-Store as well as Authorized Seaport Digital Dealers and Resellers.  Seaport Digital cannot be held liable for third-party or unauthorized retailers of Seaport Digital products.  If you are worried about the authenticity of a seller or a product's coverage, please contact sales@seaportdigital.com.  


Payment, Pricing & Promotions

 

Seaport Digital reserves the right to adjust product pricing without prior written notice.  As well, Seaport Digital reserves the right to start and terminate sales and/or promotions without prior written notice.  Seaport Digital reserves the right to terminate a sale if it determines the sale to be fraudulent or high risk. Domestic and international orders may be delayed by 1-3 days in order to asses the risk status of an order. 

 

Import duties, taxes, and other fees associated with the purchase/importation of merchandise in/into your locality are not included in the item price or shipping costs.  Sales tax is only applicable to customers located in the state of Illinois, USA. These charges are the responsibility of the buyer.  Please consult your country's customs office to determine possible additional costs prior to completing your purchase.

 

Seaport Digital LLC is exclusively distributed by Koll Ltd, the owner of this webstore. As such, any credit card charges will appear on your credit card statement as Koll Ltd.


Updating Account Information

 

Seaport Digital offers the service of creating an online account for the purpose of viewing and tracking orders and order history.  Information can be updated by the customer by logging into their respective account.  If assistance is needed for updating shipping information, password, etc., please contact support@seaportdigital.com for help.

 

Please check out our FAQ's page for further customer information.  As well, feel free to contact a Seaport Digital representative for additional customer service details.  Thanks!